Terms of Service | Visipro Indonesia

These Terms of Service govern your access to and use of visipro.com. Please read them carefully before using our website.

Effective Date: 05 October 2026
Last Updated: 05 October 2026

1. Introduction and Scope
Welcome to VISIPRO.

These Terms of Service (“Terms”) govern access to and use of the VISIPRO website at visipro.com (the “Website”), operated by [Full Legal Company Name] under the VISIPRO brand (“VISIPRO,” “we,” “us,” or “our”).

The Website provides information about our products, solutions, business opportunities, sales channels, and support services. These Terms apply to individual visitors and persons using the Website on behalf of a business or other organization.

Please read these Terms before using the Website. Where a feature or transaction requires your express agreement, we will ask you to accept the relevant terms before proceeding.

These Terms govern website use. They do not replace a separately agreed quotation, purchase agreement, warranty, service agreement, distribution agreement, or other transaction-specific arrangement.

2. Eligibility and Authority
You must have the legal capacity or valid authorization required under applicable law to enter into transactions or agreements with us.

Where parental or guardian involvement is legally required, that involvement must be obtained before entering into the relevant transaction or submitting information.

If you act on behalf of a company or organization, you confirm that you are authorized to provide the relevant information and take the actions you undertake.

Submitting a business inquiry does not, by itself, establish that you are authorized to bind an organization or that VISIPRO has accepted any proposed agreement.

3. Acceptable Use
You may use the Website for lawful purposes, including learning about products, evaluating solutions, locating sales channels, contacting support, and discussing business opportunities.

You must not use the Website to submit fraudulent information, impersonate another person, infringe intellectual property or privacy rights, distribute malicious software, or carry out unlawful activity.

You must not attempt to gain unauthorized access, bypass security controls, interfere with the Website’s operation, or collect other users’ personal information without authorization.

Automated activity that places an unreasonable burden on the Website, circumvents access restrictions, or extracts information unlawfully is prohibited.

We may investigate suspected misuse and take proportionate measures in accordance with these Terms and applicable law.

4. Product Information and Technical Content
We aim to present product descriptions, specifications, images, and other information accurately.

Product availability, configurations, accessories, specifications, and offers may differ by model, market, sales channel, or date. Any changes apply subject to existing contractual commitments and applicable law.

Product images may illustrate a particular configuration or use scenario. Included items and applicable specifications should be confirmed through the relevant product information or sales documentation before purchase.

Performance may vary depending on hardware, software, configuration, workload, installation, and operating conditions. Any stated test conditions or qualifications should be read together with the related performance claim.

Please contact us or the relevant seller for clarification where compatibility or suitability is important to your intended use. Nothing in this section permits misleading descriptions or removes responsibility for an agreed product specification.

5. Prices, Availability, and Promotions
Unless expressly identified as a binding offer, prices and availability displayed on the Website are provided for general information and remain subject to confirmation through the relevant sales process.

Any quotation or transaction documentation should identify the applicable currency, taxes, delivery charges, installation charges, and other relevant costs before you agree to the transaction.

Promotions may have separate eligibility requirements, participating products, sales channels, quantities, or validity periods. Those conditions will apply to the relevant promotion.

We may correct genuine website errors. A correction will not automatically alter a concluded contract or remove any remedy available under applicable law.

6. Purchases and Sales Channels
The Website may direct you to a marketplace, retailer, distributor, or another sales channel.

For a purchase through an external channel, the identity of the seller and the terms presented for that transaction will determine the applicable payment, delivery, cancellation, return, and refund arrangements.

The involvement of an external seller does not remove any responsibility that VISIPRO has under an applicable warranty, a separate agreement, or mandatory law.

Where a direct purchase facility is made available on the Website, the relevant seller information and transaction-specific terms will be presented before the purchase is concluded. Those terms will address matters such as payment, delivery, cancellation, returns, and refunds.

A general product inquiry or request for a quotation is not, by itself, a confirmed purchase.

7. Business Inquiries and Quotations
Businesses and organizations may contact us about product supply, procurement, projects, reseller arrangements, distribution, or other commercial opportunities.

Submitting an inquiry does not guarantee acceptance, stock allocation, pricing, credit approval, exclusivity, or a particular delivery schedule.

Unless a quotation expressly states otherwise, it is subject to its stated validity period, availability, and acceptance requirements.

A binding business agreement is formed only through the acceptance process specified in the relevant quotation or agreement by duly authorized parties.

Commercial matters such as specifications, quantities, delivery, payment, installation, service levels, warranties, and acceptance criteria must be established in the relevant transaction documents.

8. Reseller, Distributor, and Partner Relationships
Submitting a partnership application or communicating with our team does not automatically appoint you as an authorized VISIPRO reseller, distributor, agent, or representative.

Any such appointment must be confirmed through the appropriate written authorization or agreement.

You may not imply that VISIPRO sponsors, endorses, or authorizes your business unless you have permission to make that representation.

Use of VISIPRO brand assets, marketing materials, product images, and trademarks for partner activities is subject to the relevant permission, agreement, and brand guidelines.

9. Customer Support and Product Warranties
Available support and warranty arrangements depend on the product, the applicable warranty terms, the sales channel, and mandatory legal requirements.

To assess a request, we may ask for relevant information such as the product model, serial number, proof of purchase, and a description of the issue.

These Terms do not replace a product warranty, reduce an expressly agreed warranty benefit, or limit statutory rights relating to defective or non-conforming goods.

Unless expressly agreed, a hardware warranty or support service does not include a separate data backup or data recovery service.

Before submitting a storage device or other product for service, back up important data and remove unnecessary personal or confidential information where reasonably possible. This precaution does not exclude any responsibility we may have under applicable law or a separate service agreement.

10. Website Accounts, Where Available
If an account feature is available, you must provide accurate information and keep relevant details up to date.

You are responsible for taking reasonable steps to protect your login credentials and for notifying us if you suspect unauthorized access.

You must not access another person’s account without authorization or allow an account to be used for unlawful activity.

We may apply proportionate security measures where an account appears compromised or is being misused. Responsibility for unauthorized activity will be assessed according to the circumstances and applicable law.

11. Information and Materials You Submit
You are responsible for ensuring that information, files, photographs, and other materials you submit are relevant, accurate to the best of your knowledge, and lawfully provided.

You retain ownership of your materials. By submitting them, you give us permission to use, reproduce, store, and share them only as reasonably necessary to handle your request, provide the requested service, and meet applicable legal requirements.

Personal information will be handled in accordance with our Privacy Policy.

Please use an agreed process before sharing trade secrets or commercially sensitive project materials. A general website submission does not automatically create a separate non-disclosure agreement, but it does not remove any confidentiality obligation that otherwise applies.

We will not publish your private inquiry, testimonial, or submitted materials for promotional purposes without appropriate permission.

12. Intellectual Property
The Website’s branding, design, text, photographs, graphics, product materials, and other content are owned by VISIPRO or used with permission from the relevant rights holders.

You may view the Website and use materials made available for download for legitimate personal reference or internal business evaluation, subject to any stated conditions.

Unless permitted by law or authorized by the rights holder, you may not reproduce, modify, distribute, sell, or commercially exploit protected Website content.

VISIPRO names, logos, and trademarks may not be used in a manner that infringes rights, creates confusion, or suggests an unauthorized relationship.

Any third-party trademarks displayed on the Website remain the property of their respective owners.

13. Third-Party Links and Services
The Website may contain links or integrations involving marketplaces, social networks, communication services, and other third-party platforms.

Those services may have their own terms, privacy policies, and security practices. Review the relevant conditions before using them.

Providing a link does not necessarily mean that we endorse all content, products, or statements available through that service.

We do not control independently operated third-party services. However, this does not exclude responsibility for our own conduct, representations, contractual obligations, or responsibilities imposed by law.

14. Privacy and Communications
Our Privacy Policy explains how we handle personal information in connection with the Website and related interactions.

Acceptance of these Terms does not automatically constitute consent to marketing, non-essential cookies, or other processing that requires separate consent.

When you contact us or enter into a transaction, we may communicate with you through the relevant contact details to address your request or fulfill applicable obligations.

Optional marketing communications are managed separately, and you may unsubscribe using the available method.

15. Website Availability and Changes

We aim to maintain a functioning and accessible Website, but interruptions may occur because of maintenance, updates, technical faults, security incidents, or circumstances outside our reasonable control.

We may update, replace, or discontinue website features where reasonably necessary. Where a change materially affects a paid service or an existing contractual obligation, the applicable agreement and legal requirements will govern that change.

We do not promise that every feature will be continuously available or compatible with every device and browser.

This section does not limit any obligation to provide agreed goods or services, address defects, or comply with applicable law.

16. Responsibility and Liability
We remain responsible for the obligations that apply to us under law and any agreement we enter into with you.

To the extent permitted by applicable law, we are not responsible for losses caused solely by your unlawful misuse of the Website or circumstances for which we are not legally responsible.

Nothing in these Terms excludes or restricts liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms removes mandatory consumer rights, applicable product warranty rights, or remedies relating to unlawful personal data processing.

Any additional allocation or limitation of liability for a business supply or service arrangement must be addressed in the relevant agreement and remain consistent with applicable law.

17. Restriction or Suspension of Access
We may temporarily restrict or suspend access to a Website feature when reasonably necessary to address a security risk, suspected unlawful activity, a material breach of these Terms, or a legal requirement.

Where appropriate and legally permitted, we will explain the reason and provide a reasonable opportunity to resolve the issue.
Immediate action may be necessary to protect users, systems, or information.

A restriction on website access does not automatically cancel an existing purchase, remove warranty rights, or release either party from an obligation that remains in effect.

18. Complaints and Dispute Resolution
Please contact us with any complaint concerning the Website, our products, or our handling of an inquiry. Include relevant details so that we can assess the matter.

We will seek to address complaints fairly and in good faith.

These Terms are governed by the laws of the Republic of Indonesia, without excluding mandatory protections that apply to you under another applicable law.

Disputes that cannot be resolved through discussion may be submitted to a competent court or an applicable dispute resolution body. Nothing in these Terms requires you to waive a legally available consumer complaint or dispute resolution procedure.

A separately agreed business contract may specify a lawful dispute resolution process for that particular relationship.

19. Changes to These Terms
We may revise these Terms to reflect changes to the Website, our services, or applicable requirements.

Updated Terms will be published with a revised effective date. Where required, we will provide advance notice and request your acceptance before a material change applies.

Changes apply prospectively and do not automatically amend an existing transaction or separately agreed contract.
We will not rely on an update to remove rights or remedies that have already arisen or to make a change prohibited by applicable law.

20. General Provisions
If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not, by itself, waive the right to enforce it later.

A separately agreed, transaction-specific contract takes precedence over these Terms for the subject matter it expressly governs, subject to mandatory law.

Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship merely because you use the Website or communicate with VISIPRO.nsent required by law.