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Privacy Policy
We Value your privacy. This page explains how we collect, use, and protect your personal information when you visit visipro.com.
Effective Date: 05 October 2026
Last Updated: 05 October 2026
Last Updated: 05 October 2026
1. Introduction
VISIPRO respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how PT Tera Data Indonusa, Tbk, operating under the VISIPRO brand (“VISIPRO,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information in connection with our website at visipro.com (the “Website”) and related communications.
It applies to Website visitors, individual customers, business customers, prospective customers, representatives of organizations, resellers, distributors, and other business partners whose personal information we process for the purposes described below.
For these activities, PT Tera Data Indonusa, Tbk acts as the personal data controller, meaning that it determines why and how your personal information is processed. This Privacy Policy provides information about our practices. Visiting the Website or reading this Policy does not, by itself, constitute consent to optional marketing, non-essential cookies, or other processing that requires your consent.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us and which Website features or services you use.
Information You Provide
You may provide your name, email address, telephone number, company name, job title, business contact details, or other information when you contact us, request product information, submit a business inquiry, request a quotation, or explore a partnership.
When you request customer support or assistance with a product, you may also provide a product model, serial number, purchase details, proof of purchase, service history, photographs, or other information relevant to your request.
When you subscribe to our newsletter, we collect the contact information and communication preferences needed to manage your subscription.
Where necessary for a transaction or service you request, we may collect billing, delivery, or administrative information. Any additional information required for a particular process will be identified at the time of collection.
Information Collected Through the Website
Our Website and its service providers may collect technical information such as your IP address, browser type, operating system, device information, pages visited, referring pages, access times, and website interaction data.
Cookies and similar technologies may also collect identifiers and information about your preferences or browsing activity, subject to the choices and requirements described in Section 5.
Information Received from Other Sources
Where permitted by applicable law, we may receive relevant information from your organization, an authorized representative, a seller, a service partner, or another party involved in responding to your inquiry or providing a requested service.
We limit this information to what is relevant to the stated purpose and provide additional information where required.
Please do not send passwords, full payment card details, government identification documents, sensitive personal information, or unrelated confidential material through general contact forms unless we specifically request the information through an appropriate process.
3. How We Collect Personal Information
We collect personal information when you interact with the Website, complete a form, subscribe to communications, contact our team, request support, or communicate with us about products, purchases, projects, or partnerships.
We may communicate with you through email, telephone, messaging services, or other channels you choose to use.
Technical information may be collected automatically when you access the Website. Information from third parties is collected only where there is an appropriate basis for doing so.
When you provide someone else’s personal information, you must have an appropriate legal basis to share it and, where required, inform that person about the disclosure and this Privacy Policy.
4. Why We Use Personal Information
We use personal information for specific purposes and on an appropriate legal basis.
Responding to inquiries and providing services. We use relevant information to answer questions, provide product information, prepare quotations, manage requested transactions, and deliver customer support. Depending on the circumstances, this processing may be necessary to take steps at your request before entering into a contract, perform a contract with you, meet a legal obligation, or pursue a legitimate interest.
Managing business relationships. We use business contact information to communicate with representatives of customers, suppliers, resellers, distributors, and other partners. Where we rely on legitimate interests, we consider the purpose and necessity of the processing and balance those interests against the individual’s rights.
Operating and protecting the Website. We use appropriate technical information to maintain website functionality, troubleshoot problems, prevent misuse, protect information, and improve our services. Non-essential tracking is subject to applicable consent requirements.
Sending marketing communications. We use your contact details to send newsletters, product updates, offers, or business announcements when you have provided the required consent or another lawful basis applies. You may unsubscribe as described in Section 11.
Meeting legal obligations. We may process information to maintain required records, respond to lawful requests, investigate complaints, or establish, exercise, or defend legal claims.
Where consent is the basis for processing, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
If we need information to fulfill a legal or contractual requirement, we will identify that requirement where relevant. Without the necessary information, we may be unable to complete the requested action.
5. Cookies and Similar Technologies
The Website uses cookies and similar technologies to support its operation. Depending on the features enabled, these technologies may also remember preferences, measure website performance, or support marketing activities.
Essential technologies support functions such as security, session management, and the delivery of requested website features.
Where enabled, non-essential technologies may support preferences, analytics, embedded content, advertising, or campaign measurement. Where consent is required, these technologies will not be activated before you make the relevant choice.
You can manage available choices through the Website’s cookie settings and change or withdraw your consent at any time. Browser settings may also allow you to block or delete cookies, although doing so may affect some website functions.
6. Website Hosting and Service Providers
Our Website is hosted on the Wix platform. Information submitted through the Website may be processed or stored using Wix services and the applications or integrations we use to operate the Website.
Our Website is hosted on the Wix platform. Information submitted through the Website may be processed or stored using Wix services and the applications or integrations we use to operate the Website.
We may also use service providers for functions such as email delivery, customer relationship management, technical support, website security, and communication management.
Providers processing personal information on our behalf are engaged subject to appropriate confidentiality, security, and data-processing requirements. Their access is limited to the information needed for their authorized functions.
Some third parties may act as independent controllers for particular activities. Where relevant, their own privacy notices explain those activities. Their involvement does not remove our responsibilities for processing that remains under our control.
7. When We Share Personal Information
We may share relevant personal information with authorized personnel and service providers who need it for the purposes described in this Policy.
Where necessary to respond to your request, we may share limited information with an appropriate sales, distribution, fulfillment, or service partner. We will explain the relevant involvement and obtain consent where required.
We may disclose information to legal or professional advisers, competent authorities, or other parties when necessary to comply with law, respond to a lawful request, investigate suspected wrongdoing, or protect legal rights.
If a merger, acquisition, restructuring, or transfer of business involves personal information, the information will remain subject to appropriate protections. We will provide required notices and take any other steps required by applicable law.
We will not disclose your contact information to unrelated third parties for their own direct marketing without an appropriate legal basis and any required notice or consent.
8. International Data Transfers
Wix and other service providers may process or store personal information outside Indonesia.
Before transferring personal information internationally, we assess the applicable legal requirements and use an appropriate transfer mechanism. Depending on the circumstances, this may involve an adequate level of protection in the receiving country, sufficient and binding safeguards, or another mechanism permitted by applicable law.
Where a transfer requires your consent, we will request it separately and provide the required information. Use of the Website alone is not treated as consent to such a transfer.
You may contact us for further information about the safeguards relevant to your personal information.
9. Information Security
We apply appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
We apply appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures are selected according to the nature of the information, the processing activity, and the associated risks. Access is limited to authorized persons with a legitimate need to use the information.
No system can guarantee absolute security. This does not reduce our responsibility to apply appropriate safeguards and respond to incidents.
If a personal data protection failure occurs, we will investigate, take appropriate containment and recovery measures, and notify affected individuals and competent authorities as required by law, within the applicable deadlines.
10. Marketing Communications
You can unsubscribe from marketing emails using the unsubscribe option included in the message or by contacting us.
For marketing sent through another channel, you may use the available opt-out method or ask us to stop sending those communications.
Unsubscribing from marketing does not prevent us from sending necessary non-promotional communications about an inquiry, transaction, support request, security matter, or legal obligation.
We may retain limited information about your opt-out preference so that it can continue to be respected.
11. Your Privacy Rights
Subject to applicable law and any permitted exceptions, you may request information about our processing and exercise rights relating to your personal information.
These may include obtaining access or a copy; correcting or updating information; requesting deletion, destruction, or termination of processing; withdrawing consent; and requesting that processing be restricted or postponed.
You may also have rights to receive information in a commonly used electronic format, request its transfer where the relevant conditions are met, or object to decisions based solely on automated processing that have legal or similarly significant effects.
12. Children’s Personal Information
We do not ask children to submit personal information independently through our inquiry, subscription, or business features.
Where processing a child’s personal information is necessary, we will apply the protections required by applicable law, including obtaining and verifying parental or guardian consent where required.
A parent or guardian who believes that a child has provided information without the required authorization should contact us. We will review the circumstances and take appropriate action, including deletion where required.
13. Third-Party Websites and Services
The Website may link to marketplaces, retailers, social media platforms, messaging services, and other third-party websites.
Information you provide directly to those services is generally handled under their own privacy notices. We encourage you to review those notices before providing personal information.
This Policy continues to apply to personal information those parties lawfully provide to us and that we process for the purposes described here.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our activities, website features, service providers, or legal requirements.
The current version will be published on this page with its effective date and last updated date.
Where required, we will notify you before a material change takes effect and obtain fresh consent before beginning processing that requires it. Updating this Policy does not replace any consent required by law.
14. Third-Party Websites and Services
The Website may link to marketplaces, retailers, social media platforms, messaging services, and other third-party websites.
The Website may link to marketplaces, retailers, social media platforms, messaging services, and other third-party websites.
Information you provide directly to those services is generally handled under their own privacy notices. We encourage you to review those notices before providing personal information.
This Policy continues to apply to personal information those parties lawfully provide to us and that we process for the purposes described here.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our activities, website features, service providers, or legal requirements.
The current version will be published on this page with its effective date and last updated date.
Where required, we will notify you before a material change takes effect and obtain fresh consent before beginning processing that requires it. Updating this Policy does not replace any consent required by law.
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